Frequently Asked Questions
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01I am interested in learning Chinese, but I have no
knowledge about Chinese at all. Can I still join your
program?
We have different levels of courses. So you could still sign up for our classes. Based on your needs, our experienced and responsible tutor will teach you from the very beginning using English or even your mother tongue. As your Chinese improves, the tutor will use more and more Chinese in class for your benefits. We guarantee that you will be satisfied with your decision to join Chinesetown.com.
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02 There are many Chinese training
schools (both face-to-face and online) out there. Why
should I choose Chinesetown.com?
Most local training schools have several dozens of students in one class and therefore individual needs are often neglected. Private tutoring usually costs or more per hour based on the tutor's availability. Our live online 1-on-1 tutoring is among the best since we have very strict criteria in hiring tutors. Our tutors are professionally trained, experienced and dedicated. Moreover, we guarantee you the lowest course rate due to our strong and efficient IT system and low overhead.
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03 Seems Chinesetown.com has an
advantage over others. How can I start with you?
We recommend you first sign up for a free trial 1-on-1 tutoring class (one hour) to get a feel how it works and decide whether you'd like to continue or not. Better yet, we have a promotion right now that you could sign up for a series of free Chinese lessons for Olympics (5 half-an-hour 1-on-1 classes). After these free lessons, not only you will learn quite some Chinese, but also have a pretty good idea how you would proceed in learning Chinese.
Sales And Services
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01 Do I have any obligation for
signing up for the free trial lesson(s)
No, not at all. Our purpose of providing free trial is let you experience our flexible teaching method, high quality and our best tutors since we are confident you will like our program and service after the free trial. However, you can just walk away and nothing will happen if you don't like our program or you need more time to make your decision. You are always welcome if you decide to join us later on.
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02 How can I become a chinesetown.com online learning (silver) member?
We recommend that you first sign up for a 3-day free trial Online Learning to see whether you like our courses, and then sign up formally to become a paid active member of our Online Learning community.
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03 How can I become a chinesetown.com one-on-one private tutoring (Gold) member?
We recommend that you first sign up for a one hour free trial 1-on-1 lesson to see whether you like our teaching method and quality, and then sign up formally to become a paid active member of our community.
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04 How can I become a chinesetown.com VIP member?
Current paid Gold (1-on-1 tutoring) members can discuss with their tutor or our support staff to upgrade to VIP if our current service is not enough and extra or special services are needed.
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05 Do you occasionally run promotions to attract new customers or send coupons to current members?
Absolutely. We will send coupons or give discount to current members who introduce other people to join our program. We also run promotions very often. So please check our website frequently to grab any opportunities that may arise.
Technical Issues
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01What equipments do I need to learn Chinese with Chinesetown.com?
You need a computer with high speed internet access. You also need microphone and speaker with the computer. A good quality headphone set is preferred for online learning. A web camera is also recommended, even though not mandatory.
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02 I am not very good at computers. Can I benefit from Online Learning and 1-on-1
Tutoring from Chinesetown.com?
No problem. You don't need to be worried. As long as you have a computer with necessary accessories (See the last Q and A), our technical staff will walk you through the setting up process and make sure you are comfortable using the system. You could also contact our technical staff anytime you come across a problem (See Contact Us section). We are sure that not only your Chinese will improve significantly, you will also be more comfortable with technologies, such as using computers, internet, online learning and instant messenger tools.
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03 After browsing your website, I still can't figure out how it works to learn Chinese with
Chinesetown.com. What should I do?
You are always welcome to contact our support staff. They will make sure you understand the learning process. The best way is to sign up for a trial lesson to experience how it works. There is absolutely no obligation if you don't want to continue after your trial lesson.
Billing & Payment
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01How do you accept payment online? Is it safe to pay on your website?
We accept payment through Paypal and Google Checkout, which are two trustworthy brand names. So transactions are actually done on Paypal and Google's secure server. Your financial records don't even go through our website. So your transaction is secure.
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02What's your cancellation and refund policy?
Your satisfaction is our No.1 priority. If you are not satisfied with our service or quality even after escalating to our management, you can cancel your subscription at any time. We will give you a prorated refund based on the balance of your subscription term. We are confident you will come back later on if you really want to learn or improve your Chinese since we are the best.