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Frequently Asked Questions

General Questions

  • 01I am interested in learning Chinese, but I have no knowledge about Chinese at all. Can I still join your program?

    We have different levels of courses. So you could still sign up for our classes. Based on your needs, our experienced and responsible tutor will teach you from the very beginning using English or even your mother tongue. As your Chinese improves, the tutor will use more and more Chinese in class for your benefits. We guarantee that you will be satisfied with your decision to join

  • Most local training schools have several dozens of students in one class and therefore individual needs are often neglected. Private tutoring usually costs or more per hour based on the tutor's availability. Our live online 1-on-1 tutoring is among the best since we have very strict criteria in hiring tutors. Our tutors are professionally trained, experienced and dedicated. Moreover, we guarantee you the lowest course rate due to our strong and efficient IT system and low overhead.

  • We recommend you first sign up for a free trial 1-on-1 tutoring class (one hour) to get a feel how it works and decide whether you'd like to continue or not. Better yet, we have a promotion right now that you could sign up for a series of free Chinese lessons for Olympics (5 half-an-hour 1-on-1 classes). After these free lessons, not only you will learn quite some Chinese, but also have a pretty good idea how you would proceed in learning Chinese.

Sales And Services

Technical Issues

Billing & Payment

  • 01How do you accept payment online? Is it safe to pay on your website?

    We accept payment through Paypal and Google Checkout, which are two trustworthy brand names. So transactions are actually done on Paypal and Google's secure server. Your financial records don't even go through our website. So your transaction is secure.

  • Your satisfaction is our No.1 priority. If you are not satisfied with our service or quality even after escalating to our management, you can cancel your subscription at any time. We will give you a prorated refund based on the balance of your subscription term. We are confident you will come back later on if you really want to learn or improve your Chinese since we are the best.


- Sign up for a free 1-on-1 trial lesson now! -